Effective Date: March 20, 2026
Business Name: Elite DCS LLC
Contact Email: support@cliniclaunchlab.com
Phone: (580) 203-0778
Elite DCS LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (https://elitedcs.com), use our services, or communicate with us, including via SMS text messaging.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiers: First name, last name, email address, phone number
- Communications Data: Messages you send to us through our contact form, email, or SMS
- Consent Records: Records of your opt-in preferences for transactional and marketing SMS messages
- Technical Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps (collected automatically)
- Cookies & Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To deliver the services you have requested
- To send transactional SMS messages related to your account, appointments, or requested services (with your consent)
- To send marketing and promotional SMS messages about our products, services, and special offers (with your consent)
- To improve our website, services, and user experience
- To comply with legal obligations and protect our rights
- To communicate important updates about our business or services
3. SMS/Text Messaging
If you opt in to receive SMS messages from Elite DCS LLC, the following applies:
- Transactional Messages: With your consent, we may send SMS messages related to your account, appointments, booking confirmations, and service notifications.
- Marketing Messages: With your consent, we may send promotional SMS messages including special offers, discounts, new product updates, and other marketing communications.
- Message Frequency: Message frequency may vary depending on the type of communications and your interactions with us.
- Message & Data Rates: Message and data rates may apply. Please contact your mobile carrier for details about your messaging plan.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt in again.
- Help: For assistance with our SMS messaging program, reply HELP to any message or contact us at support@cliniclaunchlab.com.
- Consent Is Not Required: Consent to receive SMS messages is not a condition of purchase. You may use our services without opting in to SMS communications.
4. Mobile Information Sharing
Mobile information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in data to any third parties for their own marketing or promotional use. This includes but is not limited to sharing data with affiliates, partners, or data brokers.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website so we can improve it
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing forms, or delivering services — only as necessary to perform those functions and under obligations of confidentiality.
- Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, or comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete personal data
- Deletion: Request that we delete your personal data, subject to certain legal exceptions
- Opt-Out: Opt out of marketing communications, including SMS messages, at any time
- Portability: Request your data in a portable, machine-readable format
To exercise any of these rights, please contact us at support@cliniclaunchlab.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: